Last Updated: July 23, 2020
Transportation & Mobility
How long does it take to fix a traffic signal timing issue?
Our engineers can usually fix typical problems within (1) business day. However, that coincides with our ability to speak with the neighbor directly and obtain necessary, additional information to help us address the concern. More complicated fixes could take up to a week.
Can I leave an anonymous message about a traffic problem?
Yes, but it’s difficult to address anonymous comments, requests and suggestions because we often need additional information such as time of day, travel direction and day of week. Plus, we enjoy speaking with our neighbors directly and providing that personal touch with our customer service.
What if I see a malfunctioning signal causing a dangerous situation?
If you see malfunctioning field hardware (e.g., signal on flash or pedestrian button not working), please report the outage directly to Combined Dispatch at (352) 955-1818 or the TMS main number (352) 393-7960 so an operator can dispatch the call immediately for resolution by our on-call technician.
Can’t you just change the timing of a traffic signal based on my message?
We must adhere to certain standards and criteria for signal timing. The timing of one signal impacts the entire network and must be reviewed in context. Callers often don’t describe specific enough information that we need in order to make effective changes.
Some crosswalks have buttons to activate a crossing signal while others are automatic. Why can’t most intersections just operate automatically?
In Gainesville, we automate pedestrian crossing signals if an intersection has 25%+ volume of pedestrians compared to vehicles. We also have many state and County roads within the City Limits that are governed by agency policies and statutes.
I want to request a left, red arrow be changed to flashing yellow turn arrow.
Please call (352) 393-7960 and let’s talk about the location. There are several engineering concerns that factor into this issue, including what entity has jurisdiction over the roadway, number of lanes and posted speed for opposing traffic.